Programs are the core building blocks of Sparkus. Each program defines a mentoring or coaching experience.

Key steps:

1. Use the Create Program Wizard to define program basics (name, type, dates)
2. Configure Program Items (exercises, sessions, goals) in Design Mode
3. Set up Branding (colors, fonts, images) for the participant experience
4. Review Settings to fine-tune visibility, notifications, and features

Create a Program | View Programs

Program Settings let you control every aspect of how your program behaves. Settings are organized into categories:

• Program Basics — Name, type, dates, timezone
• Journey Dashboard — Control which cards and widgets participants see
• Features & Modules — Enable/disable matching, exercises, evaluations
• Notifications — Email triggers, reminders, digest frequency
• Access & Security — SSO, login methods, participant visibility

Tip: Use the search field on the Settings page to quickly find any setting.

A cohort is a group of participants running through a program together. Each program can have multiple cohorts.

Cohort lifecycle:

View Cohorts

Matching pairs mentors and mentees based on configured rules and algorithms.

Matching types:

• Automatic — Algorithm matches based on rules (skills, location, preferences)
• Hybrid — Algorithm suggests, admin approves
• Manual — Admin creates pairs directly

Where to configure:

• Design Mode → Matching Rules, Algorithms, Templates
• Run Mode → Active Matches, Hybrid Approvals, New Run

Report Mode provides comprehensive analytics across programs, cohorts, and participants.

Key dashboards:

• Executive Dashboard — High-level KPIs and portfolio metrics
• Program Analytics — Per-program engagement and completion rates
• User Analytics — Individual participant activity and progress
• AI Usage — SideKick interactions and token consumption
• Video Quality — Call quality metrics and connectivity data

Open Analytics

Send targeted messages, schedule campaigns, and manage automated nudges for participants.

Features:

• Compose — Write and send one-time messages to participants
• Templates — Reusable email templates with personalization tokens
• Scheduled — Pre-schedule messages for specific dates/milestones
• Nudges — Automated engagement reminders based on activity

Tip: Use personalization tokens like {{FirstName}} to make messages personal.

Customize the participant experience with your organization's visual identity.

Branding areas:

• Colors — Primary, secondary, gradient 1 & 2 colors
• Fonts — Custom typography for headings and body text
• Images — Logo, favicon, hero images, backgrounds
• Email Templates — Styled email layouts matching your brand
• CSS Override — Advanced custom CSS for full control

Measure program impact through structured evaluations and participant feedback.

Evaluation types:

• NPS (Net Promoter Score) — Overall satisfaction measurement
• Session Feedback — Post-session ratings from participants
• Competency Assessments — Skills progress tracking (pre/post)
• Custom Surveys — Flexible forms for specific questions

Results are available in Report Mode under Evaluations.

SideKick is Sparkus's AI-powered coaching assistant available to participants during their journey.

Configuration options:

• Enable/Disable — Toggle SideKick per program
• Persona — Customize the AI's tone and personality
• Token Budget — Set monthly AI token limits per participant
• Context — Provide program-specific knowledge for responses

View AI Usage Analytics